Terms of Service Agreement

Diligio.co is the trading name of Navjeet Singh Gill. The names "Diligio" and "Diligio.co" are used interchangeably throughout these Terms. These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Access is granted via a flat-rate single-tier subscription billed annually. As an enterprise-focused platform, billing is currently handled via manual invoice. Service provisioning and instance allocation commence upon receipt of clearing funds via direct bank transfer.

• SeatsUp to 1,000 collaborative seats included.
• Storage1TB Secure Fixed Storage limit per tenant.
• ThroughputUnlimited concurrent active RFP, RFI, and security response pipelines.

Clients agree to use the platform exclusively for lawful, authorised business operations. Prohibited activities include attempting to reverse engineer the platform, circumventing security or authentication measures, performing unauthorised stress testing, and uploading malicious code or unlawfully acquired data.

Fair use of AI features.The platform's AI-assisted features (drafting, extraction, knowledge-base search and chat) are provided subject to reasonable and fair usage limits. Access is intended for ordinary, interactive business use by your authorised team. You agree not to use these features in a manner that is excessive, automated, or designed to consume a disproportionate share of AI processing capacity, including scripted or bulk querying, scraping, reselling or redistributing AI output, sharing credentials to pool usage, or otherwise deliberately maximising consumption beyond genuine business need. This restriction does not prohibit programmatic access through an agent (MCP or REST) integration that Diligio has enabled for your workspace: such access is authorised use, runs on your own AI models, and remains subject to its access controls and the per-request limits described below.

To protect service quality and availability for all clients, Diligio applies usage controls (including per-request rate limits and a cumulative usage allowance over a rolling period) and may monitor aggregate usage for abuse. Where usage materially exceeds normal levels or these fair-use principles, we may throttle, temporarily pause, or require an upgrade of the affected AI features, and will make reasonable efforts to notify you. Non-AI functionality remains available during any such limitation. Specific allowances may vary by plan (for example, evaluation or trial accounts carry lower limits than paid subscriptions) and can be adjusted by arrangement.

The client retains full intellectual property rights and ownership over all uploaded knowledge documents and generated outputs. Diligio claims no ownership over your proprietary organisational brain.

Diligio reserves the right to suspend or terminate access immediately in the event of a material breach of these Terms, particularly regarding the Acceptable Use policy or non-payment. Upon termination, clients will be provided a reasonable window to export their proprietary data before complete, irreversible deletion from our systems.

The platform is provided "as is" and "as available". To the maximum extent permitted by UK law, Diligio expressly disclaims all warranties of any kind. In no event shall the platform's operator, Navjeet Singh Gill (42 Brimfield Road, Purfleet-on-Thames, RM19 1RG), be liable for any indirect, incidental, or consequential damages. Total liability shall strictly not exceed the total amount paid by the client in the 12 months preceding the claim.

Diligio uses AI models to draft and verify answers. AI-generated output may be incomplete, inaccurate, or out of date, and is provided to assist your team rather than to replace professional judgement. You are responsible for reviewing, editing, and approving any output before you rely on it or submit it to a third party. Diligio gives no warranty as to the accuracy, completeness, or fitness for purpose of AI-generated content, and the limitation of liability above applies to its use.

We reserve the right to modify these Terms to reflect updates to our operational model or regulatory obligations. Material changes will be communicated to active clients via their registered administrative email address. Continued use of the platform after such notifications constitutes formal acceptance of the revised Terms. Any enquiries regarding these updates can be directed to navjeet@diligio.co.